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Job Description:
Job Description:
The Complex Claims Lead Attorney (QC Space) provides front-line project and personnel management for our Complex Claims Operations Team. The incumbent work is to support each project in whatever way is required to ensure timely and accurate execution of class action cases. Each Lead is responsible for their own individual caseload as well as direct oversight of 5-10 analysts and attorneys. Each Lead is a resource for all departments through every phase of a case. The Complex Claims Team is built around a consultative model, and Leads are expected to be the first resource for any consultative feedback. They are responsible for the timely and accurate execution of a case from the time Epiq wins the business to case closure. This includes consultation on settlement agreements, imports, claim processing, claimant correspondence, client reporting, etc. They work closely with Claims Leadership and Client Services to drive any appropriate requirements on a case-by-case basis.
Responsibilities
<ul>
<li> Maintains a case load of 5 or more cases and ensures the accurate administration of these cases in any way required by those individual cases. This includes direct oversight of processing, correspondence, and phone projects as needed. It also includes internal and external consulting on any phase of a given project or case.</li>
<li> Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup.</li>
<li> Investigates client and internal customer complaints, concerns, and non-conformance issues and relays them to the client as needed.</li>
<li> Conducts risk analysis; identifies critical control points and preventative measures; monitors quality. Also evaluates adequacy of quality assurance standards.</li>
<li> Maintains working knowledge of technical concepts related to processing support software.</li>
<li> Develops facility with claims and correspondence processing, as well as best practices for escalation support. Enhances department and organization reputation by taking ownership for quality and accuracy of output of the department.</li>
</ul>
Requirements
Education:
<ul>
<li> Bachelor’s degree strongly preferred; Paralegal experience or other legal experience preferred. Work Experience:</li>
<li> 2+ years in claims analysis work; legal claims preferred.</li>
</ul>
Skills & Abilities:
<ul>
<li> Leadership skills and ability to communicate effectively to different audiences as needed</li>
<li> Proficiency with Microsoft Office Suite</li>
<li> Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants</li>
<li> Problem Solving: seeks resolution despite roadblocks; identifies alternative routes to the goal</li>
<li> Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results</li>
<li> Navigates Ambiguity: works through the unknown strategically</li>
<li> Organization: tracks a variety of assignments by priority, and quickly switches between tasks</li>
<li> Troubleshooting: leverages systems and tools knowledge to locate and repair root causes for error</li>
<li> Data Interpretation: accurately assesses claim data to drive the highest level of claimant service</li>
<li> Proprietary Software: understands the underlying structure of databases and other common tools for business administration, and learns new tools rapidly</li>
<li> Vision: continuously conceives of and aspires toward long-term change, while effectively executing short-term goals</li>
</ul>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.