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As the Head of Surplus Claims, Americas, you will play a critical role in leading the team and managing AXA XL’s claims for the Surplus Lines books of business. You will be a key subject matter expert for AXA XL and will collaborate with other Claims colleagues to implement our strategy on claim activities and best practices.
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<li>Overseeing colleagues and processes related to coverage analysis, investigation, evaluation, reserving and resolution of Surplus Lines claims, in accordance with established Claim Department guidelines, service standards, and state regulations. </li>
<li>Managing claim audits and ensuring FIC compliance across the team. Drive analytics and data development for Underwriting and Actuarial through identification and reporting on claim trends.</li>
<li> Collaborating with Underwriting teams in connection with claim issues and trends, review of policy/endorsement language, and marketing and business development activities.</li>
<li> Providing superior customer service to policyholders and brokers, and ensuring the same high customer service standards are upheld by all colleagues.</li>
<li> Partnering with other Claim Managers to facilitate internal North American Casualty plans and strategies. </li>
<li>Identifying strategic and tactical needs that can be solved through technology, process improvements, or training. </li>
<li>Maintaining close supervision of vendor management and expense control within the unit.</li>
<li> Focusing on each team member’s individual performance, development and success.</li>
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In this role, you will report directly to the Head of US Casualty Claims, Americas.
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We’re looking for someone who has these abilities and skills:
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<li> Diversified claims background, ideally with experience in Surplus lines of business, including the wholesale / retail brokerage arrangement; minimum 8 years of experience with handling and/or supervising claims; demonstrated experience negotiating and settling complex claim files.</li>
<li> Possesses analytical skills and sound judgment. Takes initiative and has the ability to work independently.</li>
<li> Advanced knowledge of multi-state insurance coverage law and claim regulations. High dedication to customer service, including professionalism and diplomacy in broker and insured relations. </li>
<li> Management skills: ability to coach, develop, set expectations, evaluate and hold people accountable for performance. Serves as a role model – setting a high bar for performance, engagement and commitment. Able to work and lead well under pressure. </li>
<li> Strong communication skills: excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.</li>
<li> Ethics: has an impeccable reputation for ethics, integrity and the highest standards of professionalism. </li>
<li> Education: undergraduate degree required; law degree preferred; possession of applicable state adjuster licenses required.</li>
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<b> FIND your future</b>
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AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
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How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
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With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
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Learn more at axaxl.com
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<div> <b>Inclusion & Diversity</b>
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AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
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At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. <i>It’s about helping one another — and our business — to move forward and succeed.</i>
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<li> Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe </li>
<li>Robust support for Flexible Working Arrangements </li>
<li>Enhanced family friendly leave benefits </li>
<li>Named to the Diversity Best Practices Index </li>
<li>Signatory to the UK Women in Finance Charter</li>
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Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
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<b> Sustainability</b>
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At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
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Our Pillars:
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<li><p><b> Valuing nature:</b></p>How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</li>
<li><p><b> Addressing climate change:</b></p>The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</li>
<li><p><b> Integrating ESG:</b></p>All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</li>
<li><p><b> AXA Hearts in Action</b></p>: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.</li>
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For more information, please see axaxl.com/sustainability
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